Support
Need help with Gryb? We're here. Reach out by email or check the common questions below.
Support inside the app
Open your profile, tap Contact Us and write your message. We reply inside the app and you get a notification
Got a great idea?
In your profile, open Suggestions and tap Suggest an idea. Everyone can see and vote for your idea, never your name. We read every one
Frequently Asked Questions
Why am I not finding anyone to match with?
Gryb only matches you with users who are currently online and near you. At quieter times, especially during early morning hours or in smaller cities, you may need to wait longer for someone to appear.
If you have notifications enabled, we'll let you know when someone nearby starts a search so you can jump in.
Why does nobody accept me when I search?
When we find someone, they see your profile and choose whether to accept. If few people are searching near you, the search widens to people farther away
Try at busy times like the afternoon or evening. A clear name and photo help
My friend request is still pending
A friend request stays pending until the other person accepts it. If they do not accept it within 14 days, it expires
Do I get my tokens back if a call ends early?
Yes. Tokens come back automatically if the call ends early
How do the gender filter tokens work?
By default, you're matched with any user nearby (random). If you want to be matched only with men or only with women, you'll spend a small number of tokens when both you and the other person accept the match.
If the call fails to connect (for example you matched but the call ends in just a few seconds with no real conversation), your tokens are automatically refunded. You won't pay for failed connections.
How do I cancel my Gryb Plus subscription?
Subscriptions are managed through your Apple ID, not from inside Gryb. To cancel:
Open Settings on your iPhone → tap your name at the top → Subscriptions → Gryb Plus → Cancel Subscription.
You'll keep your Plus benefits until the end of your current billing period.
How do I delete my account?
In the Gryb app: open the Profile tab → Settings → Account → Delete Account.
Why was I warned, soft-banned, or permanently banned?
If multiple users report you for breaking the community guidelines (such as harassment, hate speech, sharing personal contacts, or inappropriate content), Gryb's moderation system may issue a warning, a temporary ban, or a permanent ban depending on the severity and number of reports.
If you believe a ban was issued in error, email support@gryb.app with your account name and we'll review it.
How do I report someone?
During or after a call, tap the Report option and choose the reason that best describes what happened. You can also report a friend from their profile or chat screen.
Reports are reviewed by our automated moderation system. We don't show your name to the person you reported.
I have a different question.
Email support@gryb.app with as much detail as you can: your account name, what you were trying to do, and any error message you saw. We'll get back to you within 1–2 business days.